Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you request service or contact us, including:

• Name
• Phone number
• Email address
• Service address or ZIP code
• Pest issue and service request details
• Communication details and records of your contact with us (calls, texts, and emails)
• Payment information (processed securely through our payment processor)

We also collect limited technical information automatically when you visit our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use your information to:

• Respond to service requests and schedule and perform pest control services
• Communicate with you about appointments, service updates, and follow-up
• Provide customer support and manage customer portal access
• Process payments
• Improve our services and website
• Comply with legal obligations

3. Service Providers and Tools We Use

We use trusted third-party providers to run our business and website. These providers process your information only as needed to deliver the services we request from them:

• GorillaDesk — our primary system for managing service requests, customer communication, scheduling, customer portal access, online booking (if enabled), and related service operations.
• Taggbox and Google — used to display customer reviews and to provide links to our Google review profile.
• Website hosting and related tools — may process technical data (such as IP address and browser information) to deliver and secure the website.

4. Text Messaging (SMS)

If you provide your mobile number, Critter Call Pest Control may use it to contact you about your service request, appointment scheduling, service updates, and related customer-service communication. Message and data rates may apply. Message frequency may vary. You may opt out of text messages by replying STOP or request help by replying HELP. Mobile opt-in information and text-message consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. We may share information with service providers only as needed to deliver messaging, scheduling, customer support, website functionality, or requested services.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in our operations (see Section 3), only as needed to deliver messaging, scheduling, customer support, website functionality, or requested services
• Payment processors for billing
• Legal authorities when required by law

Mobile opt-in information and text-message consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

6. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

8. Cookies

Our website uses cookies to improve user experience. You can disable cookies in your browser settings, but this may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

10. Contact Us

For questions about this privacy policy, contact us at crittercallpc@gmail.com or call 469-705-7055.